Diagnóstico y evaluación del tecnoestrés y sus efectos en el bienestar del personal del terminal de productos limpios el beaterio, propuesta de un plan de intervención

Abstract

Over the years and globalization, the information and communication technologies (TIC) have been developed and implemented in different areas such as: business, professional, student and personal; these providing efficiency, cost reduction, time reduction, among other benefits; However, excessive use or not knowing how to use the TIC can cause techno-stress, which as considered an adaptive disease due to the lack of ability to deal with new technologies in a healthy way. The WONT research team developed the RED_TIC questionnaire as indicated in the NTP 730 standard, this tool has four blocks of questions focused on determining the anxiety, fatigue, skepticism and inefficiency that the staff may present, whose correlation defines the dimensions of techno-fatigue (fatigue-skepticism-ineffectiveness) and techno-anxiety (anxiety-skepticism-ineffectiveness), whose high scores reflect the presence of techno-stress. This questionnaire was applied to 59 workers at the Terminal El Beaterio, obtaining as a result that techno-anxiety reached percentages of: anxiety 18.7%; skepticism 28.8% and ineffectiveness 11.9%; while techno-fatigue reached percentages of: fatigue 22.1%; skepticism 28.8% and ineffectiveness 11.9%; establishing that the staff presents techno-stress in low percentages (less than 25% on average). In this way, it is necessary to establish an intervention plan that contributes so that techno-stress does not increase in this installation, the main measures proposed are focused on the organizational field of work and on the change of personal behaviors.