Evaluación de factores psicosociales en un grupo de trabajadores de un centro de investigación y diagnóstico médico en la ciudad de Quito

Abstract

Introduction: Psychosocial risks are conditions that affect the mental and social health of workers within their occupational spaces, which refer to the physical, chemical, biological conditions, procedures of the organization, work methodologies, interpersonal relationships maintained by the worker, the assigned tasks and the physical, mental and social conditions of the activity to be carried out. The health sector is considered one of the most controversial because it generates repercussions not only on users but also on workers. Objective: identify psychosocial risk factors that occur in a research and medical diagnosis center in the city of Quito. Methodology: Quantitative, descriptive and cross-sectional study to determine the frequency of psychosocial factors in a group of workers from a medical research and diagnosis center in the city of Quito. Results: problems in interpersonal relationships are evident. There is no proper communication about opportunities for improvement and performance. The work offers a clear recognition and satisfaction on the part of the collaborators, providing security about job stability. They agree with the remuneration and the employer's commitment to the opportunities for improvement and growth offered by the institution, always thinking of the well-being and for the benefit of the workers. Despite this, it is found in the consolidation of quantitative demands and mental load that there is a high result in the demands of memory, attention and concentration, detail or visual and manual precision, and amount of information used. Discussion: It is important to maintain and reinforce true support from management, human talent, senior managers and leaders in general, and to implement an efficient and effective work plan, where employees feel positive changes in those areas with psychosocial risks and therefore positively influence business development.