Prevalencia de síntomas de burnout en los agentes civiles de tránsito de una jefatura zonal de la agencia metropolitana de tránsito

Abstract

Burnout syndrome is considered as one of the occupational diseases that results in a progressive deterioration of both mental and physical health of the people who suffer from it, thus being considered as a type of stress developed in the workplace and that directly affects the worker performance. That is why the development of this article focuses on establishing the prevalence of the symptoms of this syndrome in Civil Traffic Officers of a Zonal Headquarters of the Metropolitan Transit Agency. Method: The research is quantitative and descriptive in scope, which applies the Maslach Burnout Inventory questionnaire in 139 civil traffic officers. Results: The results showed that 26 subjects (18.71%) presented high levels of emotional fatigue, 18 subjects (12.95%) presented medium levels and 95 subjects (68.35%) were located within the low level. Regarding depersonalization symptoms, 46 subjects (33.09%) presented high grade, 46 subjects (33.09%) presented moderate grade and 47 subjects (33.81%) were located within the low level of said dimension. Conclusion: It was established in this sense that civil traffic agents have a low prevalence of Burnout syndrome.