Diseño de un manual de procesos con base en la norma ISO 9001:2015 y buenas prácticas de almacenamiento en la empresa Divallo Compañia Anónima B.I.C. en el área de fabricación de mascarillas médicas

Abstract

Nowadays, the most important challenges companies face are globalization and competitiveness against their peers. Therefore, a large number of organizations seek the development of Manuals based on Management Systems to provide extra value to the products. The implementation of these Standards provides a guide in the design of production processes management and allows a continuous quality improvement. In the present work, the initial state of the company DIVALLO Compañía Anónima B.I.C. was understood to design a Process Manual based on the ISO 9001: 2015 Standard to provide satisfaction to consumers through continuous improvement processes in the area of mask manufacturing and Good Warehousing Practices, which will be an effective instrument to evaluate the conditions and practices involved in the stocking of raw material and finished product. For the development of this study, a strategic plan and an initial diagnosis were carried out using information collected by means of factory inspections that will be oriented to the organization's collaborators, taking into account the self-assessment model in order to define the factory's degree of maturity. Through this information, a Manufacturing Process Manual and a Good Storage Practices Manual were prepared with their respective standard operating procedures, records and schedules. Finally, an analysis of medical masks production was performed determining the productivity increase by incorporating the Process Manual in the production area.