Diseño de un plan de acción para el mejoramiento del clima laboral de la empresa importadora Dávila

Abstract

The objective of this research work is to propose an action plan to improve the working environment of the workers of the Importadora Dávila company, which is in the city of Quito and its main activity is the importation and commercialization of auto parts in all the country. For data collection, a questionnaire and a focus group were used as research tools, with the questionnaire the nine dimensions proposed by Litwin and Stringer focused on the work environment were measured, allowing to collect efficient information for the research, obtaining a positive contribution, with the focus group, it was possible to expand and corroborate the information obtained in the first tool. The survey was applied to one hundred percent of the population (33 workers) and the focus group was conducted with ten people, who were selected randomly. Subsequently, based on the results obtained from the survey; the tabulation and interpretation were carried out, as well as the corresponding analysis. Possible shortcomings that cause the problem of the working environment currently in the company were detected. The freedom and will is granted to the management to carry out the implementation of the proposed improvement plan. This research allowed to establish opportunities for improvement, based on the design of the action plan that will cover the needs of the workers and contribute to the creation of an optimal environment, of work climate and well-being.