Evaluación de la propuesta para implementar el Sistema de Gestión de Calidad basado en la ISO 9001:2015 en el Taller Automotriz “Llanticentro MR”

Abstract

All companies are successful when they meet quality parameters and continuous improvements. Within the Faculty of Automotive Mechanical Engineering, there are subjects such as patio mechanics that allow students to rigorously meet the parameters within an organization. That is why I see the need to propose and improve the service provided in my workplace. In this writing, the main objective is to evaluate the proposal for the implementation of the Quality Management System, in the Llanticentro MR Automotive Workshop, through the ISO 9001: 2015 standard, in order to improve processes, continuous training of employees, product delivery times and customer satisfaction. For the development of the proposed design, all the formats that can be included within the Automotive Workshop are introduced, so that, in the analyzed period of one year, between the month of November 2020 and the month of November 2021, it can be done a comparison on how it worked before and after. In this way, to be able to generate results that show the different advantages of being managed under a Quality Management System, where everything is filed, showing a continuous backup of the work carried out daily. Quality Management is understood as a set of actions and tools that aim to avoid errors or deviations in the production process and in the products or services obtained through it. That is why the need to identify errors when they have already occurred and, in this way, generate a correct organization to be able to correct shortcomings continuously. To carry out the investigation we take into account the empirical, theoretical, statistical mathematical methods. Among the main results it can be mentioned: Customer satisfaction improved visibly, quality was reflected in the services provided, this due to the continuous training of employees; the delivery time of the vehicles was punctual with an almost zero percentage of rejection by consumers.