Trastornos musculoesqueléticos (TME) y riesgo ergonómico relacionado al uso de PVD en personal de atención al cliente

Abstract

Aim: To determine whether working conditions are related to musculoskeletal disorders among customer service personnel in a company providing cable and internet services. Methods: In this cross-sectional study, the ergonomic conditions of working stations in the customer service department were assessed using the Nordic Musculoskeletal Questionnaire to determine the prevalence of symptoms associated with musculoskeletal disorders among personnel. In addition, the Rapid Office Strain Assessment (ROSA) was used to evaluate the risk level posed by the continuous use of display screens at this job position. Results: 81.82% of evaluated personnel reported to have experience some symptom. Results show that most of the symptoms are experienced in the back (57.58%), neck (51.52 %), and shoulders (42.42%). All working stations evaluated in this study exhibited a risk level ≥5 according to ROSA, which represents a significant increase in the discomfort level experienced by workers. Conclusions: This study shows that there is a high prevalence (81.82%) of symptoms associated with musculoskeletal disorders among the customer service personnel. These conditions may generate future disorders or disabilities associated to the workplace among staff.