Diseño de un plan de intervención para reducir el estrés laboral en el personal operativo de Telconet

Abstract

Due to the health problems presented to telconet employees, regarding the workload that exists in the assigned tasks and that this has triggered the psychosocial risks that affect employee health in an accelerated way, we have seen in the need for a change in labor structure, departmental policies and procedures to help slow the acceleration of these diseases.

With the shortcomings detected, the need for the creation, implementation and execution of a work stress intervention plan is born, conducting annual stress and psychosocial risk assessments of field technical staff who undergo daily work and fulfillment tasks, which allows them to detect and reduce stressing hotbeds, preventing irrigation before their spread.

With the help of structural changes and the implementation of the plan, we will be able to see better job performance, good personal and interpersonal relationships, better family environment and above all a high working environment, which makes the company more competitive in both the labour market and professional development.