Factores psicosociales provocados por la violencia psicológica del usuario hacia el personal de salud en un hospital público.

Abstract

Objectives: Describe the psychosocial risk factors caused by the user's psychological violence towards health personnel who are in the emergency area of a public hospital in the city of Quito. Method: is a descriptive, quantitative study, with a non-experimental, cross-sectional design, which was carried out in a second-level public hospital in the city of Quito, with a population of 55 people from the health team, including doctors, nurses and nursing assistants. The instrument ISTAS - 21 Psychosocial Risk Assessment Questionnaire (Spain, 2003) was used. Adapted from the Copenhagen Psychosocial Questionnaire COPSOQ, 2000, and the questionnaire for the Surveillance of Workplace Violence Results: Within the 4 dimensions of psychosocial risk factors, psychological demands were the most prevalent in medical personnel with 60%, in relation to the dimension of lack of compensation they were similar in the 3 groups of the healthcare team: doctor 42.9%, nursing 41.6% and auxiliary 50%. Regarding verbal aggression, they were similar in the 3 groups of health team professionals, however, the women with whom they received greater threats compared to men. Conclusion: 1. Medical personnel from the health team in the emergency area is the group with the highest prevalence of psychosocial factors. 2. The female sex is more affected by behaviors of psychological abuse and verbal aggression at work than males.