Análisis del proceso técnico-operativo centro de revisión técnica vehicular: caso de estudio en Cayambe

Abstract

The objective of this study was to analyze the current technical and operational processes at the Cayambe Vehicle Inspection Center (CRTV) using quality assessment and time-study tools, with the aim of proposing improvements that optimize operational flow and ensure regulatory compliance. This involved identifying operational procedures, technical resources, and causes of inefficiency in order to develop an efficient management model that improves road safety and user satisfaction. The methodology adopted a descriptive and quantitative, non-experimental approach, employing techniques such as direct observation, time measurement on 120 vehicles (40 per type: light, taxis, and heavy), a documentary review of Resolution No. 025-DIR-2019-ANT, planimetric surveying with SketchUp software, and analytical tools such as the Ishikawa diagram and the Value Stream Map (VSM) to quantify times, variability, and operational efficiency during a standard 8-hour workday. The results revealed average processing times of 731 seconds for light vehicles, 799 seconds for taxis, and 639 seconds for heavy vehicles, with an overall approval rate of 80.83% and rejections concentrated in clearances (30.43%) and exhaust emissions (21.74%); bottlenecks were identified at the suspension and emissions stations, with value-added time percentages exceeding 95% across all categories, a theoretical daily capacity of up to 47 light-duty vehicles, and regulatory compliance of 86.70% with minor deviations in infrastructure, and the main causes of inefficiency were the lack of standardized protocols, insufficient staffing, and the absence of monitoring indicators, which indicates an efficient process but with targeted opportunities for optimization to reduce downtime and improve traffic flow.