El tecnoestrés en la salud mental de los trabajadores: una revisión documental

Abstract

The use of Information and Communication Technologies (ICT) in workspaces is increasingly frequent, this has relation with the stress that they can generate for users due to different factors; this has been called technostress. This article aims to understand its implications in workspaces and the risk that it could have in the mental health of workers. The number of studies on this topic is limited and more research will be necessary to expand knowledge about it and to promote solutions within organizations. Objective: Carry out an exploratory review of the state of the art of technostress to understand its implications in the workplace as a psychosocial risk linked to the use of TIC. Method: Review of the scope of technostress in three databases: PubMed, Scopus and SciELO. Results: 10 documents met the inclusion criteria within 22 variables were found, the most frequent one was the organizational design of digital work. Conclusion: The implementation of techno-stress prevention models in organizations will reduce it as a risk, generating workspaces that benefit the mental health of employees. In addition, it is suggested to continue with the study of technostress to produce prevention plans that will become public policies in the future.