DSpace JSPUI

This document presents the development and implementation of a Service Desk system aimed at improving ticket management within a technology services company. This proposal is framed within the current context, where technical support platforms play a key role in operational efficiency and service quality delivered to clients. In this regard, the use of the Redmine Service Desk module revealed several functional limitations that hinder process automation, proper information traceability, and e...

The research presented here aims to create and implement a web application to manage community outreach projects for the Faculty of Health Sciences. This initiative arose from the need to improve administrative processes related to student registration, tracking, and validation of completed hours, as well as to systematize field activities. An agile methodology was used for its development, allowing the system to be divided into functional modules and enabling changes and improvements based o...

This undergraduate thesis proposes a technological solution to the imbalance between the speed of agile development and the capacity to execute exhaustive testing. The central problem lies in the high burden of repetitive manual tasks and the high maintenance cost of conventional automation scripts, factors that limit the efficiency of Software Quality Assurance (SQA) teams. The fundamental objective of the research is to design and build an intelligent agent capable of assisting in the plan...

For self-employed individuals in Ecuador registered under the RUC, meeting tax obligations represents a considerable administrative burden. Most taxpayers rely on manual spreadsheets, which frequently result in calculation errors, missing vouchers, and fines from the Servicio de Rentas Internas (SRI) that could have been prevented. This work describes the development of a web platform aimed at individual taxpayers not required to maintain formal accounting records, as well as the accountants...